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Our Retail Departments
Company_Information
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Shipping Policy & Fees If you have placed an order and do not receive an order confirmation email almost immediately please check you spam or junk mail folder. We make every attempt to ship your order as soon as possible. Right now orders are taking about 2 business days to ship. If your order is detained it is generally a dye lot issue. I do not like to mess with mixed dye lots so I will not expect you to. I would rather hold your order a day or 2 than to have you fight with mixed dye lots. Choose which shipping method works for you. Standard Shipping - applies to orders shipped within the 48 contiguous states only. We ship Wholesale / Bulk Orders via UPS. If you request us to use USPS or do not provide a physical address for your shipping address you will be charged the difference between the UPS rate and the USPS rate If your billing address is a P.O. Box you need to provide that in the billing information. Your physical address goes in the shipping information. Your address and personal information are never shared. I do not sell, trade or make my customers information available to anyone!!! For more on this please see our company policy page. 2nd Day Air (or) APO, AK, HI, Canada & PR - Shipping will be calculated and added to the order. If you would like to receive an invoice with the calculated shipping noted before the order is processed please request a total in the "Special Instructions" during checkout.
Unfortunately I can not make any exceptions to these rules. In the past we have tried to make exceptions and we have ended up paying more in the end with time and/or with money to replace orders that were not insured. If you would like to check or calculate your shipping yourself as well, I use the www.USPS.com web site to calculate the shipping cost. International Shipping - We are now offering international shipping to Australia, New Zealand and the UK. If you live in another country and would like to place an order please email me your shopping list and I will send you a PayPal invoice to pay. If you do not live in one of the 3 countries mentioned your order must be processed through PayPal. All international orders must ship USPS Priority Mail International or USPS Express Mail International. These methods are a bit more expensive, but it is insured so the shipment can be replaced if it is lost in shipping. NOTHING is charged to your card until I process your order and calculate your actual shipping. So your shipping rate will be adjusted and added to your total order before processing. If you would like to receive an invoice with the calculated shipping noted before the order is processed please request a total in the "Special Instructions" during checkout. If you would prefer your order to have the actual shipping charge quoted then please email me your shopping list. I will gladly work up a PayPal invoice for you to pay with the actual shipping that you will be charged. Unfortunately I can not make any exceptions to these rules. In the past we have tried to make exceptions and we have ended up paying more in the end with time and/or with money to replace orders that were not insured. If you would like to check or calculate your shipping yourself as well, I use the www.USPS.com web site to calculate the shipping cost. We reserve the right to refuse to ship any international order at any time. If your order is refused you will be notified by the email address you provided.
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YARN & THREAD BY LISA
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